We all hope for polite, courteous guests, but the surest way to avoid raucous parties, smoking in the bathroom or a mound of unwashed coffee cups in the sink is to set some clear house rules.
Airbnb have a ‘House Rules’ section where you can set expectations and even cancel a guest’s reservation if they break a house rule during their stay. But if your home-sharing platform doesn’t have this, you could think about including some as part of the listing, in an email to guests when they enquire about availability or even in your welcome pack.
Most guests just want a relaxing holiday and aren’t out to cause any drama, but if they didn’t know there were rules to break, they may end up breaking them! A few house rules are a good thing, but don’t put guests off with a seemingly never-ending list of ‘don’ts’.
Aim for 3-5 rules that are important to you – asking guests not to smoke inside or organise naked yoga classes in the living room with the blind up are perfectly legitimate requests. Asking them to do your weekly shop, wash their own sheets, or imposing an outright ban on children/using the kitchen/music/fun of any kind are not.
Finally, ask nicely. Humour, chatty language or even (gasp) emoticons all go down well; whingey, stroppy demands less so… Used properly, house rules are another great opportunity to connect with potential guests, let your personality shine through and demonstrate your commitment to providing awesome, five-star service.