12 Essential Airbnb safety tips for both guests and hosts
Posted by Guardhog Team on February 14, 2020 · Blog
1. Know who you’re renting to
With Airbnb, the key to preventing anything from going wrong is to know exactly who you’re renting your place to.
Platforms like Airbnb rely heavily on trust. There are, however, still some basic safety measures you can take to protect you and your property.
If a prospective guest has a lot of positive online feedback (or are a host themselves) then you can be sure they are trustworthy.
If they have a profile photo this is also a great sign. A profile photo allows you to ensure they’re who they claim to be when they arrive.
Our trust tech tool SUPERHOG allows hosts to independently verify guests, and ensure that they only get good trustworthy guests.
2. Keep communication on the platform
It is strongly suggested that all communication with guests or hosts is strictly kept on Airbnb’s messaging service.
By taking any conversations off the app, hosts run the risk of Airbnb not being able to monitor conversations with guests.
Be careful giving out any information about your home, especially before they’ve paid. Never give out personal sensitive info.
3. Only pay through the platform
This point is similar to the one mentioned above. Always make payments through the apps secure system.
Never accept any requests to pay through a different method. Airbnb cannot monitor or track these payments.
So making a claim if something goes wrong is a risk not worth taking.
4. Make sure your house rules are clear
Make sure it’s hard for any guests to overlook the rules. By having everything down in writing, any problems are easier to handle if they do unfortunately occur.
Have a look at this really useful Airbnb help page for sharing your home rules with guests.
5. Leave instructions on how to use appliances
Leave instructions for all forms of appliances, even if they seem easy to you! The kitchen is where a lot of accidents can happen and so try to mitigate these risks by leaving instructions.
Rather than leaving the original manuals, writing out a manual in your own words will be much more helpful.
6. Be courteous to your neighbours
Make sure that you let all of your neighbours know that you are letting your place out to Airbnb users. This will help you keep a good relationship with them (hopefully you already do!)
It’s also a good idea to let your neighbours know so that they aren’t worried when they see strangers come and go.
7. Use contactless entry systems
Installing a keyless access system can also make your home more secure for short-lets. Digital keys can’t be lost, only forgotten. This means hosts will always know exactly who has access. You can revoke keys in an instant too.
Unlike key boxes and most smart locks on the market, if you use a system that isn’t visible from outside, no-one other than you and your guests will even know you have it.
Check out our partner Klevio to find the right kind of digital locks for your listing!
8. Lock up your valuables
It might be tempting to leave valuables in cupboards or bedside drawers, but we’d certainly advise locking them away if possible.
If you have any rooms or areas of your home that are off-limits to guests, you have a natural and discreet place to put them. It looks better than a padlocked drawer which could make a guest feel like they’re not trusted!
9. Make sure you have the right insurance
Take out Host Insurance. Host insurance is one of those expenses that many people risk doing without, but it’s definitely an investment worth making.
However many positive guest experiences you’ve had, it only takes one bout of bad luck.
Our HOSTCOVER offers Airbnb and other home-sharing hosts to get on with their business the way they want to: stress-free. With our cost-effective and automated products, we’ve got your back if anything goes wrong.
10. Never accept bookings that are just for one night
These are usually people who are looking for a place to have a party.
Although you may want the money they are offering, the costs you’ll have to pay after are eye-watering and definitely not worth the £60 or so you’re charging them.
11. Research different listing sites
Rather than putting your property on every sharing site known to mankind, do some research into which sites you want to receive your guests from.
That way you can be certain that you are marketing to the right kind of guests.
You are also less likely to get bad guests
If you want your home to be seen by “high-quality” guests, one platform we work closely with is AltoVita; a booking site aimed at business travellers and families.
Because they only take on high-quality homes from professional management companies in the 16 European cities they operate in, guests are more likely to be frequent travellers that book extended stays.
12. Deposits – yes or no?
Take a deposit and make it known that if you spot any signs of damage, you’ll be taking it out of the deposit
Hopefully, the thought of costs coming out of their own pocket will stop guests from holding any wild parties. That being said, the process of taking and holding a deposit is difficult and very admin-heavy for super short lets.
So to get rid of the hassle, why not check out SUPERHOG, for a virtual deposit solution.