12 Essential Airbnb safety tips for both guests and hosts
Posted by Alex Anderson on February 14, 2020 · Blog
1. With Airbnb safety, the key to preventing anything from going wrong, is to know who you’re renting your place out to.
Platforms like Airbnb rely heavily on trust, but there are still some basic safety measures you can take to ensure that the people you’re inviting into your home will treat it like their own.
The best signal is if a prospective guest has a lot of positive online feedback, or even better if they’re a host themselves. If they have a profile photo this is also a great sign. A profile photo allows you to ensure they’re who they claim to be when they arrive.
2. It is strongly suggested that you keep all your communication with guests or hosts strictly on Airbnb’s messaging service.
By taking any conversations off the app, you run the risk of Airbnb not being able to monitor conversations which is not good if anything does go wrong.
You can read more about being an Airbnb guest by having a look at our 20 Pro Airbnb Tips and Tricks for Guests.
Be careful giving out any information about your home, especially when before they’ve paid and never give out personal sensitive info.
3. This point is similar to the one mentioned above, but you should also only make payments through the apps secure system.
Never accept any requests to pay through a different method, as again Airbnb cannot monitor or track these payments and so making any claims if something goes wrong is pretty much impossible and not a risk worth taking.
4. Make sure your house rules are clear – both in the property, and in terms of writing. Make sure it’s hard for any guests to overlook the rules and by having everything down in writing, any problems are easier to handle if they do unfortunately occur.
Have a look at this really useful Airbnb help page for sharing your home rules with guests.
5. Leave instructions for all forms of appliances, even if they seem easy to you! The kitchen is where a lot of accidents can happen and so try to mitigate these risks by leaving instructions.
Rather than leaving the original manuals, writing out a manual in your own words will be much more helpful. So the oven that belonged to your Granny in 1918 that you inherited may be easy for you to use, but for guests it probably won’t.
6. Make sure that you let all of your neighbours know that you are letting your place out to Airbnb users. This will help you keep a good relationship with them (hopefully you already do!) because you don’t want to have to deal with their complaints. It’s also just good to let them know so that they aren’t worried if they see random people milling about!
7. Installing a keyless access system can also make your home more secure for short-lets. Digital keys can’t get lost like physical ones, so you’ll always know exactly who has access to your home, and you can revoke keys in an instant too.
Unlike key boxes and most smart locks on the market, if you use a system that isn’t visible from outside, no-one other than you and your guests will even know you have it. Check out our partner Klevio to find the right kind of digital locks for your listing!
8. Lock up your valuables. It might be tempting to leave valuables in cupboards or bedside drawers, but we’d certainly advise locking them away if possible.
If you have any rooms or areas of your home that are off-limits to guests, you have a natural and discreet place to put them. It looks better than a padlocked drawer which could make a guest feel like they’re not trusted!
9. Take out Host Insurance. Host insurance is one of those expenses that many people risk doing without, but it’s definitely an investment worth making.
However many positive guest experiences you’ve had, it only takes one bout of bad luck and you’ll be ruing the day you decided to skimp.
Our HOSTCOVER offers Airbnb and other home-sharing hosts to get on with their business the way they want to: stress free. With our cost-effective and automated products, we’ve got your back if anything goes wrong.
10. Never accept bookings that are just for one night. These are usually people who are looking for a place to have a party.
Although you may want the money they are offering, the costs you’ll have to pay after are eye-watering and definitely not worth the £60 or so you’re charging them…
11. Rather than putting your property on every sharing site known to mankind, do some research into which sites you want to receive your guests from.
That way you can be certain that you are marketing to the right kind of guests and are less likely to get the bad ones that unfortunately do exist.
If you only want your home to be seen by “high-quality” guests, one platform we work closely with is AltoVita; a booking site that is aimed at business travellers and families.
Because they only take on high-quality homes from professional management companies in the 16 European cities they operate in, guests are more likely to be frequent travellers that book extended stays.
12. Take a deposit and make it known that if you spot any signs of damage, you’ll be taking it out of the deposit.
Hopefully, the thought of costs coming out of their own pocket will stop guests from holding any wild parties. That being said, we know that the process of taking and holding a deposit is difficult and very admin-heavy for super short lets.
So to get rid of the hassle, why not check out our product called DEPOSITCOVER, for a virtual deposit solution that costs less than a cuppa!